The time I need to prepare an order for shipping varies. For details, see individual items.
Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
Unfortunately I am now no longer accepting bespoke orders due to time restraints, however I am happy still able to make small modifications to existing listings such as different colors or resizing etc. Please message me,
I source my chains from a large wholesaler, some are described as silver color and others are silver plated by the supplier (I prefer to use Silver Color as I am unable to verify if they are Silver Plated or not? - )
All the chains are described as Nickel Free
For those will allergies I do offer a Cord option (Leather free), the fixings and clasps are still metal based.
I have looked at this as an option, however Silver 925 is much softer than metal chains and is not available in all the different lengths I offer -
Yes, this is available as an option for an extra £5 -
925 Silver is softer than the Silver Plate but is much better for those with allergies (They are also much shinier).
The other fittings between the Hook and the Earring will normally be Silver Plate.
The standard service is Royal Mail 1st and 2nd class mail which is not tracked, a courier upgrade option is available using EVRI amd this is tracked.
Unfortunately acrylic is a fragile material and despite all items being placed into a giftbox and then despatched in a cardboard box accidents will occur.
Please contact me when this occurs either through Etsy messaging or email (Thecraftyanteater@gmail.com)
I will either replace of refund -
(Photos are always appreciated as I can often claim from the carrier)
Sorry but I only sell my jewelry directly on Etsy and my Website (www.thecraftyanteater.com).
I now offer an option for cord necklaces (this is as a separate listing) - Cord necklaces take a lot longer to put together therefore I charge a fee of £1.99 per necklace.
The fittings and clasps are metal (often silver plate).