Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept returns, exchanges, and cancellations

Just contact me within: 7 days of delivery

Ship items back to me within: 14 days of delivery

  • Custom or personalized orders
  • Conditions of return

    Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

    Questions about your order?

    Please contact me if you have any problems with your order.

    Frequently Asked Questions

    Custom and personalised orders

    Unfortunately I am now no longer accepting bespoke orders due to time restraints, however I am happy still able to make small modifications to existing listings such as different colors or resizing etc. Please message me,

    What materials are the chains made from?

    I source my chains from a large wholesaler, some are described as silver color and others are silver plated by the supplier (I prefer to use Silver Color as I am unable to verify if they are Silver Plated or not? - )
    All the chains are described as Nickel Free
    For those will allergies I do offer a Cord option (Leather free), the fixings and clasps are still metal based.

    Why not use Silver 925 Chains?

    I have looked at this as an option, however Silver 925 is much softer than metal chains and is not available in all the different lengths I offer -

    Do you offer Silver 925 Earrings?

    Yes, this is available as an option for an extra £5 -
    925 Silver is softer than the Silver Plate but is much better for those with allergies (They are also much shinier).
    The other fittings between the Hook and the Earring will normally be Silver Plate.

    Are packages sent by a trackable service

    All items are shipped using Etsy Labels - Options are for 1st and 2nd Class, this is not a tracked service but does provide proof of delivery, On Royal Mail's tracking page it will show items that have been dispatched as "Pre-Transit"

    My item has arrived and it is damaged or laost

    Unfortunately acrylic is a fragile material and despite all items being placed into a giftbox and then despatched in a cardboard box accidents will occur.
    Please contact Etsy Help via the Etsy website - A claim can be submitted for a full refund for lost or damaged items - Please be aware Royal Mail give all items 10 working days after the due delivery date until they are officially lost.

    Wholesale availability

    Sorry but I only sell my jewelry directly on Etsy and my Website (www.thecraftyanteater.com).

    Non Allergic Necklaces

    I now offer an option for cord necklaces (this is as a separate listing) - Cord necklaces take a lot longer to put together therefore I charge a fee of £1.99 per necklace.
    The fittings and clasps are metal (often silver plate).

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